SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chyexpress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chyexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень удобная, тихое нажатие и работает даже на одеяле.
Amei, o clique e bem macio e silencioso, além de ser maior que um mouse comum e bastante confortável de usar.
me encanta, llegó muy rápido, no hace ruido así que no molestas a todos mientras duermen, es lindo,
melhor mouse que eu ja utilizei não faz barulho é lindo e confortável
Es hermoso, muy muy exacto a la descripción que dan, lo recomiendo 100%. Yo pedí dos. Son de baterías AA. Tiene una textura suave y es bastante cómodo. El clic es silencioso y tiene buena sensibilidad. el único problema es que hubieron algunos inconvenientes en el envió, ya que se retrasó un poco cuando ya estaba muy cercas de mi casa, pero se resolvió rápido.
Es muy hermoso, a mi hija le encanto, muy muy rapido el envio. Lo pedi el 25 de julio y llego el 3 de agosto. No puedo creer lo rapido que llego a Chile. Muchas gracias. Bien embalado, llego perfecto.
ES TAL Y COMO EN LA IMÁGEN, me encanta de verdad demasiado, es muy lindo, muy tierno, llegó antes de tiempo incluso, usa una sola pila lo cual es muy conveniente, quedé satisfecha con el producto<3
Produit identique à l'annonce et aux photos, plus grande que ce que je pensais c'est super !! Reçu 2 jours en avance, pas de pile fourni, le dongle usb est caché sous la souris dans le compartiment à pile. Testé et elle fonctionne parfaitement, les touches/clics sont silencieuses et la souris est agréable à utiliser. Je suis très contente de les avoir commandé, je les adore !
It's very cute and works great! Exactly like the picture and as described. I love how quiet the clicking is.
Works really well, it arrived earlier than expected, I like it very much! It is so cute and soft, thinking of buying more in the future, thank you!
Посылка пришла за 2,5 недели,мышка очень приятная и удобная на ощупь.Мини юсб чтобы подключить к компьтеру находиться в самой мышке,что очень компактно,РЕКОМЕНДУЮ!!!
La descripción es exacta, muy suave y silencioso. Funciona perfectamente.
Беру вдруге таку мишу, попередня пропрацювала майже рік.Як що і ця пропрацює стільки ж це вже мабуть закономірність.
Muy bonito! Ha llegado antes de lo previsto. Muy intenta con la compra
very good mouse.but it will be good with not such big aim.working super,have usb port but no battaries.
O produto veio em ótimo estado, e funciona muito bem. O design é muito fofo e perfeito. Indico a compra do produto.
Śliczna myszka, szybko wysłana, polecam sprzedawcę!
exacto a la descripción, envío rápido y muy lindo ❤️
cute and works good! you just need to buy a 1xAA battery for it separately.
It’s very cute and comfortable. Works well. Thank you!