SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of chyexpress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chyexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product, great store, excellent quality
Чехол супер, подошёл идеально. спасибо продавцу! пришёл раньше времени.
Rápido y bueno
es igual a la foto llegó súper rápido..está carcazas es dura para hombres que no son tan cuidadosos con los celulares es perfecta
J'ai bien reçu le colis et très rapidement je recommande vivement ce vendeur
Me ha encantado el producto, es muy acertado a la descripción que marca. Además el envío ya sido más rápido de lo esperado.
Huawei p30 lite
Impresionante muy buena calidad y resistencia igual que en la foto. Como pero, dire que el color no es tan rosa como esperaba es mas bien color salmon pero muy contenta con el producto.
aunque decia qje el paquete estaba atrasado me ah llegado em buenas condiciones
De verdad me sorprendió, llegó hasta la CDMX muy rápido y la calidad supera mis espectativas. La descripción del producto es confiable y exelente todo, la funda llegó en perfectas condiciones, bien empacada y protejida.
Excelente calidad recomiendp 100% al vendedor responsable y el pedido llega antes de tiempo
la couleur est presque la même livrer sous 40 jours conforme à la description
товар пришел на день раньше указанного срока , полностью соответствует описанию кнопки мягкие, продвигаются легко, единственное очень толстая место под отпечаток, немного неудобно об остальном на 5+
Producto de alta calidad, igual que la descripción del vendedor! llegó en menos de dos semanas a Espala! Comunicación con el vendedor muy buena, contestó en menos de 24 horas! Sin duda volveré a comprar
Buen producto. Carcasa dura con refuerzo en las esquinas. Recomendable
Es exactamente igual como en la descripción y en la foto, vale la pena la compra
muy buen producto, es super rígida. Llegó muy rápido a Chile, pero en correos de chile se demoraron mucho en despacharlo. Muy exacto me gustó
неплохой чехол. на магните держится слабовато, но не падает вроде.
nice phone case it gives your phone extra protection and durable, the item is as what's as describe, kudos to the store 5 star to you and to your item...